Due to a commitment to our suppliers the following brands are excluded from sitewide promotions unless otherwise mentioned: Nuna, Diono, Doona, Stokke, Mima, Oeuf, BABYZEN, Maileg, Milton & Goose, Slumberkins, cuddle+kind, Indigo Jamm, Olli Ella, Hanlyn Collective, Birdie Bean, Jellycat, Cybex, and Kyte BABY.
Promo codes won’t stack with sale items unless otherwise noted.
During sales events, we cannot guarantee the ability to modify or cancel an order. We are at best a 3 person company running every aspect of the company, and our focus during sales events is getting orders fulfilled as quickly and accurately as possible. While we pride ourselves on taking care of our customers, during large sales events we have 2 people focused on shipping, and one person picking orders, managing the brick and mortar side of things, and making trips up to our warehouse to grab inventory for orders.
Additionally, when an order is placed, that inventory is then locked up and unable to be purchased by other shoppers. We have had numerous instances of people shopping our sales to lock up inventory they want, to turn around and then buy it from the vendor as well for a $1 less, then come back to us to cancel their original order with us so they can save a dollar by shopping directly with the vendor. We do not consider ourselves a place for shoppers to tie up our inventory while they try to shop for a potentially better deal elsewhere. Our duty in these instances is to our customers who actually want to buy with us, and locking up inventory prevents us from fulfilling our obligation and duty to our customers who want to buy from us as a first choice.
